What do I need to do to submit my software for testing?
For a list of submission items, please download and review the appropriate Test Kit from our web site. If you have any questions, please contact us at (925) 485-5619 or send an email to realnetworks@qpqa.com.
Can I get in right away? When can I get scheduled?
All testing will be scheduled within five (5) business days. Please contact the Intertek-Rhapsody Test Lab at (925) 485-1191 or e-mail to schedule your testing. Intertek will contact you by phone or e-mail the same working day for submission requests received by 3:00pm PST.
How long do the tests take and how will I know my results?
Each device is given a scheduled test date. Intertek must receive a complete submission package before the scheduled start date. If the submission package is completed and received prior to the start of testing, a final test report will be distributed within two (2) business days from the start of testing. Once testing has begun, regular problem information can be obtained via the online Intertek AWS Problem Status database at any time.
Important Note:
The majority of the testing will be performed during the first day of the test cycle. If numerous problems have been found thus inhibiting the completion of testing during the first day, testing will be stopped and a resubmission of your application (with the problems fixed and all requirements re-tested) will be necessary to achieve the logo. In this case, a notification will be sent to you and RealNetworks, Inc. indicating the testing has been stopped. Information will also be included on tests completed to date, tests remaining, problems found, and any open issues.What if I feel a test listed in the Test Kit is not applicable to my device?
You must submit to Intertek an e-mail documenting why you believe that a particular test does not apply to your product's design. This e-mail is immediately forwarded to RealNetworks, Inc. who will determine whether or not the exception is approved.
On which OS platform will my device be tested?
Testing will be performed with the most recent version of the Rhapsody Jukebox software and on actual devices. At Intertek’s and/or RealNetworks, Inc. discretion, Windows XP will be selected for testing from the list of supported OS platforms provided by the product’s user documentation. If no particular OS is specified by the product documentation, the application will be tested with Windows XP by default (subject to change).
Testing on additional OS platforms is available. Please contact the Intertek-Rhapsody Test Lab for information on additional OS platforms available for testing. See Pricing for details.